We want to make sure your account is ready whenever you need it. To keep our services efficient and your data secure, we periodically check for accounts that haven’t been used in a while.
Is your account inactive?
If there has been no activity on your account for 18 months, it may be scheduled for deactivation. Don’t worry—keeping it active is simple and keeps you ready for your next trip.
How to keep or reactivate your account
Whether you’ve received a notice or your account is already inactive, the solution is the same:
Action: Simply log in to your account via our website or mobile app.
Result: Logging in immediately refreshes your status and ensures your mobile number or email address remains active in our system.
Important Tips for Staying Active
To stay dependable and ensure you always have access to parking, please keep the following in mind:
Log in via App or Web: If you usually book parking using our automated telephone line, this might not automatically refresh your activity status. We recommend logging into the app or website occasionally to keep everything current.
Need a hand? If you’re having trouble logging in to reactivate your account, our team is here to empower you with a solution.
Next Steps: If you need further assistance, please connect with us via Live Chat. We’re here to help make your city more liveable by ensuring your parking access is always seamless.
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