Verification Code Not Received

Why You Might Be Missing Your Code

If your verification code hasn't arrived, don't worry—we’ll help you figure out why. Often, it’s simply because your mobile number is already connected to an account, but there are a few technical things to check as well.

Quick Checklist

Before trying anything else, please check these common setup issues:

• Local Numbers Only: Currently, we only support registration with local mobile numbers. If you’re using an international number, the SMS won’t be able to reach you.

• Disable Your VPN: VPNs can occasionally block security messages. Try turning yours off and requesting the code one more time.

• Signal Strength: Double-check that you have a solid mobile connection. A weak signal is the most common reason for a delayed text.

How to Get Moving Again

If the tips above don’t solve it, you likely already have a RingGo account. Here is how to get back in:

Reset Your Password

Instead of waiting for a new code, resetting your password is the fastest way to access your account. You can do this using either your mobile number or your email address:

• Step 1: Visit our Password Reset Page.

• Step 2: Enter your mobile number OR your email address into the field provided.

• Step 3: Follow the instructions sent to you to regain access instantly.

Still stuck? We’re here to help

We want to make sure you can get on with your day. If you’re still having trouble, start a Live Chat with our support team. We’ll look into it and help you complete your registration manually.

Making cities more liveable: We’re committed to making your parking experience reliable and stress-free. By getting your account set up correctly, we’re one step closer to a smoother journey for you and your city!