I’m having an issue with RingGo Corporate invoices

If you are having trouble downloading an invoice or have spotted a discrepancy in your billing, don't worry. We are here to help you get your records perfectly aligned.

Follow these simple troubleshooting steps to resolve the issue quickly.

1. Having trouble downloading an invoice?

If your invoice isn't downloading properly, a quick browser refresh usually does the trick:

• Log into your RingGo Corporate account and head over to the Invoices / Billing section.

• Double-check that you have selected the correct date range or invoice number.

• Quick Fix: If the download still fails, try clearing your browser's cache or switching to a different web browser.

2. Spotting a discrepancy?

If a total doesn't look quite right, take a quick peek at the finer details:

• Review the specific vehicle registration, date, time, and location code for the sessions in question.

• Good to know: Minor timing differences can occasionally pop up on statements due to session start/stop rounding, but the overall cost will always reflect the exact parking rules applied.

3. Let us fix it for you

If you find an incorrect amount, a missing session, or if you simply need us to email you a direct PDF copy while you troubleshoot your browser, our dedicated corporate support team is on hand to sort it out.

Get in touch via Live Chat on our website, or drop us an email at: corporate@ringgo.co.uk

To help us solve the issue as fast as possible, please include:

• Your company name and account number

• The affected vehicle registration number(s)

• The date(s) of the sessions in question

• A brief description of what looks incorrect

We will investigate immediately so you can get back to business as usual!