I Have Been Charged Differently Than What the Sign Shows

If you notice a difference between the street signage and your RingGo receipt, we want to help you understand exactly what happened. Our goal is to ensure you are charged accurately and fairly every time you park.

How to verify your charge

Before reaching out, a quick check of your receipt usually clears things up. Here is how to investigate:

1. Check your breakdown: View your RingGo receipt for a full itemised list. It will show you exactly where every penny went.

2. Look for additional services: The final amount might include optional extras you’ve selected, such as:

   • SMS Reminders: Small fees for text alerts to help you avoid tickets.

   • Convenience Fees: The service fee for using cashless parking.

   • Emissions-based pricing: Some cities charge different rates based on your vehicle’s environmental impact to help make the air cleaner.

3. Confirm the hold: Remember that a pre-authorisation hold is temporary. Your final bank statement will update to the correct amount once the session is processed.

Still think something is wrong?

If the charge still doesn't look right after checking your receipt, we’re on it.

• Contact Customer Care: Reach out to our team here.

• Helpful Tip: To help us resolve this quickly for you, please attach a clear photo of the signage at the location. This allows us to investigate any discrepancies with the local parking operator immediately.