What is Pre-Authorisation for Start-Stop?

To ensure your parking session runs smoothly from start to finish, we use a standard process called pre-authorisation. This is a temporary hold on funds that confirms your payment method is ready to cover your stay.

How it works

• Starting your session: When you start parking, we request a temporary hold (usually the maximum daily cost for that location). This ensures your session isn't interrupted.

• The "Pending" status: You may see this amount as "pending" in your mobile banking app. This is not a final charge; it is simply your bank setting the funds aside.

• Stopping your session: Once you stop parking, we immediately tell your bank the final amount for the time you actually used. Only that exact amount is deducted.

Key details

• Only pay for your stay: Rest assured, you are only ever charged for the actual time you spend parked.

• Release of funds: We release the remaining hold immediately after you stop your session. However, your bank may take anywhere from a few minutes to a few business days to update your balance, depending on their specific processing times.

• Why we do this: This standard banking practice helps us provide a reliable, uninterrupted service, helping make city life a little easier for everyone.