Can I Request a Refund?

At RingGo, we’re all about making your journey into the city stress-free. While refund policies are set by the parking operators (such as local councils or private operators), we’re here to help you get things sorted as quickly as possible.

How we help you

Depending on the specific rules of the parking operator, we’ll take the best route to assist:

• Direct Processing: If we have the operator's permission, we’ll process the refund for you right away.

• Support on Your Behalf: We can reach out to the operator to advocate for your request.

• Direct Contact: We’ll provide you with the exact contact details you need to speak with the operator yourself.

How to start your request

Ready to get started? You have two easy ways to reach us:

1. Online Request: Log in to your account and submit a refund request through our simple form.

2. Live Chat: Start a chat with us for real-time support from one of our friendly team members.

A quick note on how it works: RingGo acts as the bridge between you and the parking operator. We ensure your payment is transferred directly to them for your parking sessions. Because they receive the funds and provide the parking space, they make the final decision on refunds. We’ll be right here to help you through every step of that process!