Handling an Unknown Transaction
If you see a RingGo charge on your bank statement that you don’t recognise, we want to help you secure your finances immediately. Acting quickly is the best way to protect your account and your card.
1. Double-Check Your Activity
Before reaching out to your bank, it’s a good idea to confirm if the charge might be linked to a legitimate session:
Review Your Sessions: Log in to your RingGo account to see if the transaction matches a recent parking stay.
Check with Others: Check if family members or colleagues have used a saved card on a shared account or device recently.
2. Contact Your Bank Immediately
If you’ve confirmed the transaction isn't yours, it may be a case of payment fraud.
Report it: Call your bank or card provider right away to report the unauthorised transaction.
Secure Your Card: They may block your card or issue a replacement to prevent further unauthorised use.
3. Secure Your RingGo Account
To ensure your profile remains safe, take these quick steps:
Update Your Details: Ensure your mobile number and email are current in Account > My Profile on the app.
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Reset Your Password: Create a strong, unique password.
Note: You will need to provide your Vehicle Registration Number (VRN) to verify your identity during the reset.
4. Stay Safe with RingGo Security
We provide built-in tools to help you keep your account secure:
Two-Factor Authentication (2FA): RingGo uses 2FA to protect your account. Access requires verification through your registered mobile number or email address, ensuring only you can log in.
Keep Details Private: Never share your RingGo login credentials or password with anyone.
Be Vigilant: We recommend monitoring your bank statements regularly for any unusual activity.
We’re Here to Help
If you need assistance investigating a specific RingGo transaction, our team is ready to support you.
Live Chat: Connect with us for real-time guidance.
Submit a Request: Contact our support team here.
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