I received an email saying my RingGo password has been changed, but it wasn’t me – what should I do?

What to Do if You Receive an Unexpected Password Change Email

If you receive a notification saying your RingGo password has been changed and you didn’t request it, we want to help you secure your account immediately. Keeping your account safe is our top priority.

1. How Your Security Works

To keep your account dependable, RingGo uses Two-Factor Authentication (2FA). This means access requires a code sent to your registered mobile number or email address.

• Why did I get this? If you didn't request a change, it's possible the mobile number or email registered to the account is incorrect or out of date. Since all RingGo accounts are identified by a mobile number, we need to ensure yours is the only one linked.

2. What to Do Next

• Contact Us: Please reach out to our support team immediately so we can investigate and secure your profile. Contact RingGo Support →

• Secure Your Access: If you can still log in, reset your password to something strong and unique.

  • Note: You will need to provide your Vehicle Registration Number (VRN) to verify your identity during the reset.

3. Received an Unexpected Verification Code?

If you receive an SMS or email with a verification code that you weren’t expecting, don't worry.

• It’s likely a typo: This usually happens if another user mistyped their own mobile number or email while trying to log in.

• You’re still safe: Receiving the code actually means our security is working—the other person cannot access your account because the code came to you. As long as you don't share that code, your account remains secure.

4. Simple Steps to Stay Secure

• Keep it Private: Never share your RingGo login details, passwords, or 2FA codes with anyone.

• Update Your Profile: Periodically check that your mobile number and email are current in Account > My Profile on the app.

We’re Here to Help

If you’re concerned about your account security, we are committed to helping you resolve it quickly.

• Live Chat: Speak with us for real-time support.

• Submit a Request: Click here to contact support.