I received an email saying my RingGo password has been changed, but it wasn’t me – what should I do?

If you receive a password change email for your RingGo account that you did not request, it’s important to act quickly.

1. Understand how RingGo account security works

• RingGo requires two-factor authentication (2FA) to access an account, either through your mobile number or email address.
• If you received this notification but did not change your password, it may be that the mobile number or email address registered on the account is incorrect or out of date.
• All RingGo accounts are identified by mobile number.

2. Contact RingGo Support

• Please reach out to our support team so we can investigate further.
• Use this form to get in touch: Contact RingGo Support

3. I have received an unexpected verification code

If you’ve received an SMS or email with a verification code that you weren’t expecting:

• Don’t worry — it doesn’t mean your account has been accessed or changed.
• It’s possible someone mistyped their mobile number or email when trying to log in or register.

4. Stay secure

• Do not share your RingGo login details or password with anyone.
• If you can still access your account, reset your password immediately to something strong and unique.