My Permit is Not Showing on My Account

If your permit isn’t showing up in your RingGo account, it is usually a quick fix. Here are the most common reasons why it might be missing:

• Pending approval: Your application might still be under review by the provider.

• Payment needed: Some permits require a final payment before they become active.

• Expired permit: Your permit may have reached its end date and simply needs a quick renewal.

How to check your status

To manage your permits, you first need to be logged into your RingGo account.

1. Log in to your account: Click here to sign in.

2. Go to 'Permits': Once you are logged in, simply select the Permits section.

3. Find your provider: If you are using our Permit Portal, just select your local council or permit provider from the list to see your specific details.

Once you’re in, you can review pending applications, pay for new permits, or renew any that have lapsed to get you back on the road.

Need more help?

If your account looks correct but your permit is still not appearing, your local council or permit provider is the best point of contact. They manage the final approvals and can look into your specific details for you.

We want to help you get parked and enjoy your day. Let’s get your permit sorted so you can focus on what matters!