Why Has My Permit Not Been Approved?

We understand that waiting for a parking permit can be frustrating, especially when you are keen to get on the move.

To help clear things up, it is helpful to know how the process works behind the scenes: RingGo provides the digital platform to apply and pay, but the actual review and approval of your application is handled entirely by your local council or parking operator.

Because RingGo doesn't manage or make decisions on permit approvals, we cannot see why a permit is still pending or why it may have been declined.

What you can do next

If your application is taking longer than expected, or if your request was declined, your local council is the best place to go for answers.

• Get in touch with them directly: Reach out to your local council's parking team. They will be able to look up your application instantly, explain the current status, and let you know if they need any extra documents from you to get your permit sorted.

💡 Tip: You can usually find the direct contact details for your local authority's parking department on their official website.