I Paid for Parking, Why Did I Receive a PCN?

If you’ve received a penalty charge notice (PCN) despite paying for parking through RingGo, we understand this can be frustrating. Here’s what you need to know and what steps you can take:

Why Did This Happen?

Once your payment is complete, it becomes the responsibility of the enforcement operator to match your booking with their records. Unfortunately, if the booking details (like location or vehicle registration) were correct but you still received a fine, only the enforcement operator can clarify the reason for the PCN.

What to Do Next

Since RingGo isn’t authorised to engage in the appeals process, we recommend following these steps:

1. Contact the Enforcement Operator: They have the final say on whether a fine can be cancelled. Details on how to appeal should be listed on the back of your PCN.

2. Gather Evidence: We suggest printing your RingGo VAT receipt from your online account. This can serve as evidence that you paid for parking, even if there was an error.

While we’re unable to assist directly with the appeal process, we hope this information supports your efforts. Best of luck with your appeal!