I Can’t Find My Receipt

We know how important receipts are for expenses or appeals. If your payment record isn't showing up where you expect it, we can help you find it or figure out why it’s missing.

Where to look first

• The RingGo App: Your most recent sessions are stored right in the app under your history.

• Your Online Account: For a full, deep-dive history of all your payments, log in to your account at myringgo.co.uk. You can download PDF versions there whenever you need them.

Why a receipt might be missing

If the receipt isn't in your history, it’s usually due to one of these common reasons:

• You paid at a machine: This is a big one! If you paid using cash or card at a physical machine in the car park, that transaction didn't go through RingGo. You’ll need to contact the local parking operator or check the machine for that specific receipt.

• A different account was used: Did you use a partner's phone or a work account? The receipt always lives on the account that made the booking.

• The booking didn't finish: Sometimes a spotty connection means a booking doesn't quite cross the finish line. Check your bank statement—if you don't see a charge from RingGo, the session wasn't completed, which is why there’s no receipt.

Still stuck?

If you can see a charge on your bank statement but no receipt in your account, reach out to us! We’ll be happy to help you investigate so you can feel confident your parking is covered.