My Receipts are Missing in the App

At RingGo, we want to make managing your expenses as easy as possible. If you can’t see a specific receipt in the app, don’t worry—it hasn't disappeared. To keep the app running fast, we only display a limited number of your most recent transactions.

For a full view of your history, our website is the best place to go.

How to Retrieve Your Receipts

If you need a receipt that is no longer showing in your app, just follow these simple steps:

1. Log in to your account online: Visit myRingGo.co.uk on your computer or mobile browser.

2. Go to ‘Booking History’: You’ll find this on the left-hand side of your dashboard.

3. Search by Date: Use the calendar tool to select the month and year of the session you are looking for.

4. Download or Email: Once you’ve found the right session, you can download the PDF receipt directly or email it to yourself.

💡 Pro Tips for Easier Expenses

• VAT Receipts: If you need receipts for business purposes, ensure your "VAT Receipt" settings are turned on in your profile so they include all the necessary tax details.

• Automated Receipts: Did you know you can receive a confirmation email for every stay? Check your Notification Settings on the website to toggle this on.

• Older Data: Remember, the website shows up to three years of history instantly. If you need anything older than that (up to seven years), just drop us a message and we’ll retrieve it for you!

Need extra help?

If you still can’t find what you’re looking for, we’re here to support you:

• Live Chat: Speak with us in real-time through the app or website.

• Support Team: Contact us here and we'll help track down your transaction.

Empowering you with the tools to stay organised and in control.