Parking

How it works

• How RingGo Works
• I can’t start parking – what should I do?
• What is Start-Stop Parking?
• How to Stop Your Parking Session with RingGo
• The app says the car park is full, but there are spaces available
• What is RingGo Scan & Pay?

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Payment

• Folkestone and Hythe District Council Wallets
• Can I pay for parking after I’ve parked (retrospective payment)?
• How to update your payment method
• What are PayLater and LatePay?
• I have booked parking with RingGo in error, what should I do?
• What Should I Do If I Have Paid for the Wrong Vehicle?

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AutoPay

• My account is showing an unpaid session – what is this for?
• AutoPay hasn’t worked – what should I do?
• I forgot I set up AutoPay and used the parking machine – what can I do?
• Where Can I Use AutoPay?
• What is AutoPay?
• AutoPay - I No Longer Own The Vehicle

Additional Fees

• What is Pre-Authorisation for Start-Stop?
• What is the Convenience Fee Charge?
• I Have Been Charged Differently Than What the Sign Shows
• Why Have I Been Charged More Than I Expected?
• What are Emission Charges?

Prices & Parking restrictions

• Barts NHS Trust locations
• Can I leave the car park and return with the same ticket?
• Who Sets Parking Charges and Rules?
• How can I find RingGo parking locations?
• What is a No Return Rule?
• How Do I Extend Parking?

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Receipts

• Why can I only see 3 years of history?
• My Receipts are Missing in the App
• Where can I find my RingGo parking history?
• I Can’t Find My Receipt
• Can I Get a Receipt For The Whole Month?
• How can I access my VAT receipts?

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