I forgot I set up AutoPay and used the parking machine – what can I do?

If you accidentally paid at a parking machine after setting up AutoPay, don’t worry. Follow these steps:

1. Check your account

• Log in to your RingGo account and review your recent transactions.
• Confirm whether AutoPay already covered the parking session.

2. Check your payment method

• If the machine payment and AutoPay both processed, you may have been charged twice.
• Take note of the transaction details (date, time, and location).

3. Request a refund

For Q-Park sessions:

• You can submit a refund request directly via Q-Park: Q-Park Refund Request

Important notes:

• RingGo is an automated payment service; all monies are banked directly to the parking operator’s account.
• RingGo simply facilitates the payment on behalf of the motorist and the parking operator for the supply of parking services and/or goods.
• The final decision on a refund depends on the rules set by the specific parking operator.

4. Key points to remember

• AutoPay automatically pays for your parking at participating locations for your chosen vehicle using your registered payment method.

Always check your RingGo app or account before paying at a machine to avoid duplicate charges.