I forgot I set up AutoPay and used the parking machine – what can I do?

If you have AutoPay enabled but accidentally paid at a parking machine as well, don't worry. We’re here to help you clear up any duplicate charges so you can get back to your day.

1. Check Your Account

Before taking action, empower yourself with the facts:

• Log in to your RingGo account to review your recent transactions.

• Confirm if AutoPay has already processed a payment for that specific session.

2. Identify a Duplicate Charge

If both the parking machine and AutoPay processed a payment, you may have been charged twice.

• Note the Details: Keep a record of the date, time, and location code for both payments. This makes the refund process much more dependable.

3. Request a Refund

Because RingGo acts as a payment facilitator, the refund process depends on the operator managing the car park:

• For Q-Park sessions: You can submit your refund request directly to them via the Q-Park Refund Request page.

• Operator Rules: All parking funds are banked directly with the car park operator. Therefore, the final decision on a refund rests with them based on their specific rules and policies.

Helpful Tips to Avoid Duplicate Charges

• How AutoPay Works: Remember that AutoPay is designed to handle your payment automatically at participating locations using your registered card.

• App First: To stay in control, we recommend checking your RingGo app or account before approaching a machine. If a session is already active, you’re all set!

Need Further Assistance?

If you're unsure who the operator is or need help with your transaction history, our team is ready to help.

• Action: Reach out to us via Live Chat.

Our Vision: By making automated payments more reliable, we’re reducing the need for paper tickets and making city travel more seamless and liveable for everyone.