AutoPay hasn’t worked – what should I do?

If AutoPay hasn’t processed your parking session as expected, the most common reason is that the location does not support AutoPay.

1. Check the location 

• AutoPay only works at participating locations.
• Verify whether the location you parked at supports AutoPay here: RingGo AutoPay Locations
• If the location is not supported, you will need to pay at the parking machine.

If the location does support AutoPay, check the following:

2. Check your account setup

• Make sure AutoPay is enabled on your account for the vehicle you used.
• Ensure your payment method and vehicle details are up to date in your RingGo account.
   

3. Check your session

• If the camera did not read your number plate correctly, AutoPay may not have started the session.
• Log in to the RingGo app or your online account to check if a session has been recorded.
• If no session has started, you will need to pay at the parking machine to avoid a penalty.
   

4. Next steps

• If you confirm that AutoPay should have worked but it didn’t, contact RingGo support for assistance.
• Provide details such as parking location, date, time, and vehicle registration to help resolve the issue quickly.