My account is showing an unpaid session – what is this for?

If you see an unpaid session in your RingGo account, it’s usually due to a quick technical hitch with an AutoPay transaction. We’re here to help you clear it up so you can keep moving with confidence.

Why this happens

This typically occurs if you use our AutoPay service at a compatible car park:

• The Attempt: When you left the car park, our system tried to process your payment automatically.

• The Result: The transaction couldn't be completed—often because of an expired card, a change in your bank details, or insufficient funds.

How to resolve it

We want to empower you to get back to a clear balance in just a few steps:

1. Update Your Payment Method: Go to your account settings and ensure your mobile number, email address, and card details are current.

2. Settle the Balance: Log in to your RingGo account on the app or website. You’ll see a prompt to pay for the outstanding session—just follow the instructions to clear it.

3. Check Your AutoPay Settings: Make sure your preferred card is selected for AutoPay to ensure all your future journeys are smooth and dependable.

Need a Hand?

If you feel the payment should have been successful or if you need help navigating the update, our team is ready to investigate for you.

• Action: Reach out to us via Live Chat or use our Support Form.

• What to provide: Please have your parking location, date, and time ready so we can help you faster.

Our Vision: By resolving unpaid sessions quickly, we maintain a reliable system that helps keep our city parking spaces organised and accessible for everyone.