My account is showing an unpaid session – what is this for?

If your RingGo account shows an unpaid session, it is usually caused by a failed AutoPay transaction.

Why this happens

• You had set up AutoPay on your RingGo account.
• You parked at a location that supports AutoPay.
• When payment was attempted upon leaving the car park, the payment failed (for example, due to an expired card or insufficient funds).
   

What to do

1. Check your payment method
2. Make sure the payment method linked to your RingGo account is valid and up to date.
3. Settle the unpaid session
   • Log in to your RingGo account and follow the instructions to pay the outstanding session.
4. Contact RingGo support if needed
    
   • If you believe the payment should have gone through or need assistance, contact RingGo support: Contact RingGo Support
   • Provide details such as the parking location, date, and time of the unpaid session.