What is Multi-Factor Authentication (MFA) and How Does it Work?

Multi-Factor Authentication (MFA)

We want to make sure your account is as secure as possible so you can focus on your journey. Multi-factor authentication (MFA) adds an extra layer of protection to your data, helping us keep our services reliable and our cities more liveable.

How MFA Works

Think of MFA as a double-check to ensure it’s really you. It’s a simple, two-step process:

1. Log in: Enter your password as usual.

2. Verify: We’ll send a one-time passcode (OTP) to your mobile number or email address. Just enter that code to finish logging in.

Getting Started

You don’t need to do anything to set this up—it’s already working to keep you safe! To ensure a smooth experience, please double-check that the mobile number and email address on your account are correct.

Need a Hand?

If your code hasn’t arrived and you need to park right away, we have dependable backups ready for you:

• Pay by Phone: You can still pay for your parking by calling our automated service at 0203 046 0010.

• Live Chat: If you’re having trouble receiving your OTP, our team is here to help. Connect with us via Live Chat, and we’ll investigate to get you back on track.

Why we use MFA: By protecting your account, we’re not just securing your data—we’re ensuring a smoother, more trustworthy experience for everyone in the city.