I Cant Reset My Password

Help Center | Troubleshooting Password Resets

We want to get you back on the road without the stress. If you’re having trouble resetting your password, it’s usually down to a quick fix with your account details. Follow this guide to get back into your account.

Quick Check: Before You Reset

To ensure your security code arrives and your new password is accepted, please check the following:

• Your Mobile Number: Double-check that you are using the local mobile number linked to your account. Please note that we cannot send SMS codes to international numbers at this time.

• Password Requirements: To keep your account secure and reliable, your new password must include:

  • At least 8 characters.

  • An uppercase and a lowercase letter.

  • A number and a special character (like ! @ # $ %).

• Characters to Avoid: For technical reasons, please do not use these symbols: < > \ "

Simple Solutions to Get You Moving

1. Register a New Account

If you can’t access your old mobile number or email address, the fastest way to get parked is to start fresh.

• Action: Register as a new user

• Pro-tip: Just enter your VRN (Vehicle Registration Number)—we’ll recognise your vehicle automatically to save you time!

2. Chat With Us

If you have an active parking permit or a balance on your account that you don't want to lose, we are here to help.

• Action: Reach out via Live Chat.

• What we’ll do: Our team will manually investigate the issue and empower you to regain access to your existing account.

Our Vision: By keeping your account secure and accessible, we’re working together to make our cities more liveable and your journeys more enjoyable.