I can’t log in to my RingGo account

If you’re having trouble logging in, follow these steps to get back into your account:

1. Check your login details

• Make sure you are entering the email address or telephone number registered to your RingGo account.
• Double-check for typos, extra spaces, or capital letters.

2. Reset your password

• If you can’t remember your password, use the “Forgot password?” link on the login page.
• When creating a new password, make sure it meets the following criteria:
  • At least 8 characters long
  • Includes an uppercase letter
  • Includes a lowercase letter
  • Includes a number
  • Includes a special character from the allowed set: ! # $ % & ' ( ) * + , - . / : ; = ? @ [ ] ^ _ { | } ~`
  • Forbidden characters: < > " (includes a space)

3. Update your app or browser

• Make sure you’re using the latest version of the RingGo app.
• If you’re logging in via a browser:
   
  • Try another browser
  • Ensure you do not have a VPN active
  • Clear your cache and cookies if needed

4. Contact Support

• If you still cannot log in after checking your details and resetting your password, contact RingGo support:
   
  • In-app: Help > Contact us
  • Help Centre: myringgo.co.uk/help