We want to help you get back to your journey quickly and reliably. If you’re having trouble accessing your account, follow these simple steps to find a solution.
1. Check Your Details
Often, a small typo is the culprit. Double-check that you are entering the mobile number or email address exactly as you registered it.
Tip: Watch out for accidental spaces at the end of your entry or "Caps Lock" being on.
2. Reset Your Password
If your login details are correct but you're still stuck, a password reset is your best next step. Click the "Forgot password?" link on the login page.
To keep your account secure and dependable, your new password must include:
At least 8 characters.
An uppercase and a lowercase letter.
A number and a special character (like ! # $ % &).
Avoid these symbols: Please do not use
< > " \or spaces.
3. Refresh Your App or Browser
To ensure you have the latest features and security updates, make sure your setup is up to date:
App users: Check for updates in your app store.
Browser users: Try clearing your cache or switching browsers. Ensure your VPN is turned off, as this can sometimes block secure logins.
Still Need Assistance?
If you’ve tried the steps above and still can’t get in, we are here to empower you with a solution:
In-App: Go to Help > Contact us.
Live Chat: Visit myringgo.co.uk/help to chat with our team.
Our Vision: We’re here to make your city experience as smooth as possible. If a technical hiccup gets in your way, we’ll work together to fix it fast.
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