What is a One-Time Passcode (OTP) and How Does it Work?

An OTP is a simple security code used once to confirm it’s really you. It is part of our Multi-Factor Authentication (MFA), which adds an extra layer of protection to your account—keeping your data safe and our cities more livable.

How it Works

Using an OTP is a quick and reliable way to secure your account:

1. Log in: Enter your password as usual.

2. Receive Code: We will send a unique code to your registered mobile number or email address.

3. Confirm: Enter that code when prompted to finish logging in.

Staying Up to Date

You don’t need to set anything up! To ensure you always receive your code, just make sure your mobile number and email address are kept current in your account settings.

We’ve Got Your Back

If you're having trouble receiving your code and need to get moving, we have dependable options to help:

• Pay by Phone: You can still pay for your parking immediately by calling 0203 046 0010.

• Live Chat: If the code isn't arriving, our Customer Care team is ready to help you investigate. Simply start a Live Chat and we’ll get you back on track.

Our Commitment: By using OTPs, we provide a more secure and empowering experience, ensuring that your account is always protected while you're out enjoying the city.