I can’t start parking – what should I do?

If you’re unable to start a RingGo parking session, here are the most common reasons and how to fix them.

1. Check your internet connection

• Make sure you have mobile data or Wi-Fi enabled.
• If your signal is weak, try moving to an area with better coverage or switch networks.

2. Make sure your payment method is valid

• Check that the card or payment method saved in your account hasn’t expired.
• Update your payment details in the app under Menu > Account > Payment methods.
• RingGo uses 3D Secure (3DS) checks for card payments. If your bank asks you to verify a payment (for example, through your banking app or by SMS), make sure you complete the step to start parking successfully.

• You can also pay using Apple Pay or Google Pay, which offer quick and secure checkout.
   

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3. Confirm the location code

• The location code is displayed on signs where you park.
• Double-check you entered the correct code — the system won’t let you start a session if the location doesn’t match.

4. Check your vehicle details

• Ensure you’ve selected the correct vehicle in your booking.
• If you’ve just added a new vehicle, make sure the number plate (registration) is entered correctly.

5. Update or reinstall the app

• Outdated app versions can sometimes cause booking errors.
• Go to your phone’s app store and update to the latest version.
• If problems continue, delete and reinstall the RingGo app.

6. Try another way to park

If the app still won’t let you start parking, you can:

• Use the RingGo website at myringgo.co.uk.
• Call the automated phone line (the number is on local RingGo signs).

7. Contact Support

If none of the above works:

• Help & Support:
  • Live chat for instant answers or popular questions. RingGo
  • contact the RingGo Customer Care team using this form: Contact RingGo Support