I can’t start parking – what should I do? – myringgo

Troubleshooting: Unable to Start a Session

We want to make sure nothing stands between you and your destination. If you're having trouble starting a parking session, follow these dependable steps to get back on track and help keep our cities moving smoothly.

1. Check Your Connection

A quick check of your signal can often solve the issue:

Make sure your mobile data or Wi-Fi is switched on.
If the signal is weak, try moving a short distance to find better coverage.

2. Verify Your Payment Method

To ensure a reliable experience, your payment details need to be current:

Update Details: Head to Menu > Account > Payment methods to check for expired cards.
3D Secure (3DS): For your security, your bank may ask you to verify a payment via their app or an SMS code. Be sure to complete this step to start your session.
Quick Options: For an even faster checkout, try using Apple Pay or Google Pay.

3. Confirm Your Location & Vehicle

Accuracy helps us manage city spaces effectively for everyone:

Location Code: Double-check the 4 to 7-digit code on the local signs. The app will only start a session if the code matches your current area.
Vehicle Registration (VRN): Ensure you’ve selected the correct vehicle. If you’ve just added a new one, verify there are no typos in the number plate.

4. Refresh the App

Using the latest version ensures you have the best security and features:

Visit your app store to see if an update is available.
If a glitch persists, a quick delete and reinstall often clears the way.

Alternative Ways to Park

If the app isn't cooperating, don't worry—we have reliable backups so you can still park with confidence:

Web: Log in at myringgo.co.uk.
Phone: Call the automated line listed on the local parking signs.

Still Need a Hand?

Our team is ready to empower you with the help you need:

Live Chat: Get instant answers by chatting with us directly in the Help Centre.
Support Form: You can also reach our Customer Care team by submitting an enquiry here.

Our Vision: By resolving parking issues quickly, we’re working together to reduce congestion and make our cities more liveable for everyone.