The app says the car park is full, but there are spaces available

If you see a message in the RingGo app saying a car park is full, even though there are still spaces available, here’s what it means:

Why this happens

• Some car parks only allocate a set number of spaces for RingGo users.
• Once these RingGo-allocated spaces are taken, the app will show the car park as “full,” even if there are still spaces available for drivers paying another way.
• This is decided by the car park operator, not RingGo.
   

What you can do

• Check for another payment method at the car park (for example, a pay and display machine, contactless card payment, or chip and pin terminal).

• Look for signs at the location explaining the accepted payment options.
  If no alternative is available, you may need to choose a different car park nearby.

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👉 If this happens often at a location you use, you can contact the car park operator directly to share feedback.