What to Do If You Can't Access Your Account Due to a Changed Mobile Number or Email

Updating Your Contact Details

At RingGo, we want to make sure you always have access to your account so you can focus on your journey. If you’ve changed your mobile number or email address and can't log in, don't worry—getting back in is straightforward.

How to Regain Access

You can regain access to your account by using the piece of information that is still correct (either your registered email or your mobile number).

1. Request a Password Reset Go to the login screen and select "Forgot Password." Use the contact method (email or mobile) that you still have access to.
    

2. Verify Your Vehicle (VRN) As a security measure to keep your account safe, you will be asked to provide a Vehicle Registration Number (VRN) currently saved on your account to verify your identity.
    

3. Log In and Update Once you’ve reset your password and logged in, please update your details immediately to keep your account dependable and secure:
    

   • On the App: Go to 'Account' and 'My profile' to edit your mobile number or email.

   • On the Website: Visit your 'Profile' section to save your new details.

We’re Here to Help

If both your registered email and mobile number have changed and you cannot reset your password, our team is ready to empower you with a solution.

• Live Chat: Connect with us instantly for real-time support.

• Support Request: Click here to submit a request and we will investigate for you.

We are committed to making cities more liveable by ensuring your parking is the easiest part of your day!