My account is inactive – what should I do?

If your RingGo account has become inactive, it is usually because there has been no activity on it for an extended period, typically around 18 months.

If you have received an email warning that your account is going to be marked as inactive, follow the instructions in the email and log in to your account via the app or website to reset your account’s active status.

1. Log in to your account

The quickest and most common way to reactivate an inactive RingGo account is to log in.

• Via the RingGo App:
  • Open the app and log in with your credentials.
• Via the RingGo Website:
  • Go to the RingGo website and log in to your account.

Logging in will immediately update your account's status and will reactivate it.

 Important: Simply using the automated telephone booking line for parking may not refresh your account’s inactive status.

2. Contact RingGo Customer Support

• If you are unable to log in or if your account remains inactive after logging in, contact RingGo's support team for assistance.

Use the support form here: Contact RingGo Support

My account or vehicle is denied – what does this mean?

If your RingGo account or vehicle is denied, this means there is a temporary block on the vehicle in question.

What to do if your account or vehicle is denied

• Contact RingGo Customer Care
• To resolve the issue or get more information, contact the RingGo Customer Care team using this form: Contact RingGo Support
• Provide your account details and the vehicle registration number so the team can investigate quickly.

Key points to remember

• A denial does not mean permanent suspension; it is usually a temporary block.

The Customer Care team can advise on the reason for the block and the steps required to lift it.