Why can I only see 3 years of history?

At RingGo, we want to make sure our app and website are as fast and reliable as possible. To keep your experience smooth, your account dashboard focuses on your most recent activity.

Here is everything you need to know about how we store your data and how you can access it.

1. Speed and Performance

Your account view displays your parking activity from the last three years. By focusing on your most recent history, we ensure that your pages load quickly and searches stay efficient—especially when you’re using the app on the go and need information fast.

2. Your Full History is Secure

Don't worry—your older records are not gone! We securely retain all parking data for seven years to meet financial and regulatory requirements. Even if a session from four or five years ago isn't visible on your dashboard, it is safely stored in our secure archives.

3. How to Access Older Records

If you need records older than three years (for example, for a tax audit or business expenses), we are more than happy to retrieve them for you.

• Contact Us: Reach out to our Customer Care team via our Contact Form.

• Select Category: Choose the "VAT Receipts" category from the dropdown menu.

• Provide Details: Let us know the specific time period or the type of records you need.

Our team will securely retrieve the information and send it over to you as quickly as possible.

💡 We’re Here to Help

If you have any other questions about your data or need a hand with your account, you can connect with us instantly:

• Live Chat: Speak with us in real-time for quick answers.

• Support Request: Click here to submit a formal request to our team.

Reliable data management to keep your journey moving forward.