My account or vehicle is denied – what does this mean?

What to Do if Your Account or Vehicle is "Denied"

A "Denied" status doesn't mean you’re permanently suspended. Usually, it just means there is a temporary block on a specific vehicle or the account itself to protect your security or address a payment discrepancy.

How to Resolve a Denial

To get back on the road as quickly as possible, our Customer Care team needs to take a look at what triggered the block.

• Contact Support: Reach out to us directly through our Contact Form.

• What to Include: To speed things up, please provide your account details and the Vehicle Registration Number (VRN) in question. This helps us investigate and resolve the issue for you immediately.

Key Things to Remember

• It’s Temporary: A denial is most often a protective measure and can usually be lifted once we’ve reviewed the details.

• Expert Guidance: Our team will be able to explain exactly why the block occurred and provide you with the clear steps needed to clear it.

Need Help Now?

We want to make sure your parking experience is reliable and stress-free.

• Live Chat: Connect with us for real-time assistance.

• Submit a Request: Click here to contact support.