What Should I Do if I Have Paid for the Wrong Location?

It happens to the best of us! If you’ve realised you’re parked in one spot but paid for another, the most important thing is to get your vehicle covered correctly so you can enjoy your day without worry.

Step 1: Secure Your Parking

To stay dependable and avoid a potential fine (PCN), your first priority should be to start a new session.

• Action: Immediately create a new parking session using the correct 4 to 7-digit location code found on the local signs.

• Why? This ensures the parking operator sees your vehicle as correctly paid for in their specific zone.

Step 2: Request a Refund

Once your vehicle is safely parked under the right location, we are here to help you get your money back for the mistake.

• Action: Submit a refund request here for the incorrect session.

  Notes about refunds

• RingGo is a payment service that processes payments on behalf of the parking operator.
• The final decision on a refund often depends on the rules set by the specific parking operator for that location.
• RingGo may process the refund directly, contact the operator on your behalf, or provide you with the operator's contact details.

Important Things to Remember

• Active Sessions: To keep our system reliable, RingGo cannot cancel a "Buy Time" session once it has already started.

• Fines (PCNs): If you receive a fine because of a location error, you will need to appeal directly to the parking operator (the council or private company that issued the ticket). RingGo does not manage enforcement or appeals.

• Check the Code: Before confirming any future payments, double-check the location code on the signs nearest to your car.

Need a Hand?

If you’re unsure how to find the right location code or need help with a refund, our team is ready to empower you with the right information.

• Action: Reach out to us via Live Chat.

Our Vision: Accurate parking helps us manage city spaces better, reducing congestion and making our streets more liveable for everyone.