I have booked parking with RingGo in error, what should I do?

If you accidentally booked a parking session with RingGo, follow these steps to address it.

1. Check the session status

• Log in to your RingGo account and review your active and upcoming parking sessions.
• Confirm the location, time, and duration of the session you booked by mistake.

2. Stop the session as soon as possible

• If this is a start/stop session, stop parking immediately to avoid unnecessary charges.
• In the RingGo app, go to the session details and select Stop.
• You can also stop parking by phone: 0203 046 0010.
• If it is a buy-time session, these cannot be cancelled, and a refund would need to be requested.

3. Check your payment

• Review your account or bank statement to confirm the amount charged.

4. Request a refund

• Log in to your RingGo account and submit a refund request.
• Alternatively, if available, start a Live Chat to speak with a RingGo agent for support.
• Include details such as parking location, session date, and session time to help process your request quickly.

Notes about refunds:

• RingGo is a payment service that processes payments on behalf of the parking operator.
• The final decision on a refund often depends on the rules set by the specific parking operator for that location.
• RingGo may process the refund directly, contact the operator on your behalf, or provide you with the operator's contact details.

Key Things to Remember

• Check Parking Signs: Always double-check the location code on the parking signs to ensure you are booking for the correct car park.
• Start/Stop vs. Buy Time Session: If you have a start/stop session, you will be charged for the exact time you are parked. If you have a fixed-duration session, you may be charged for the full time booked.

Refunds are not guaranteed: RingGo's ability to issue a refund depends on the specific circumstances and the policies of the parking operator.